Thank you for shopping with MoonDoArt. This Shipping Policy outlines our shipping and delivery procedures to provide you with a clear understanding of how we handle orders.

Shipping Policy

Shipping Locations 

We offer shipping to customers within the United States and Puerto Rico. If you're unsure whether we can deliver to your location, please contact our customer support team for assistance.

Order Processing Time

Orders are typically processed within 1-10 business days upon receipt of payment. This processing time includes order verification, quality checks, and packaging.

Shipping Methods and Delivery Times

We offer the following shipping methods: 

Standard Shipping: Our standard shipping option delivers your order within 3-5 business days within the United States depending on your location. Please Keep in mind that delays could Occur!

Shipping Costs 

Shipping costs are calculated based on the total weight of the products in your order. The total shipping cost will be displayed during the checkout process before you complete your payment.

Order Tracking

Upon shipping your order, we will provide you with a tracking number via email or through the website. You can use this tracking number to monitor the progress of your shipment. If you have any questions or concerns about tracking your order, please contact our customer support team.

International Shipping

Currently, we only can provide shipping services within the United States and Puerto Rico. We are continuously exploring opportunities to expand our international shipping options, and your interest in our products is greatly appreciated. We apologize for any inconvenience this may cause. 

Delivery Delays 

While we make every effort to ensure timely deliveries, certain factors, such as weather conditions or other unforeseen events, may lead to delivery delays. We appreciate your patience and understanding during such circumstances.

Change of Address

If you need to change the shipping address for an order that you've placed, please notify us as soon as possible. We will do our best to accommodate the change; however, if your order has already been shipped, we cannot guarantee the modification.

Delivery Issues and Support 

If you experience any issues with the delivery of your order or have questions about our shipping policies, please don't hesitate to contact our customer support team here.

We are here to assist you and address any concerns.

Questions or Concerns 

f you have any questions or concerns about our Shipping Policy, please feel free to reach out to our customer support team here.

We are here to provide any necessary assistance and information.